Bristol Taxi Trade – safe operation during Coronavirus Covid-19 Guidelines.

The government has recently made some changes and has been clear that we should all observe ‘social distancing’. This means staying at least two metres apart from other people. However, as licensed vehicles are different sizes, this guidance is hard to follow.

The guidelines below will help protect you and your customers from the spread of infection and give confidence to customers that licensed vehicles are one of the safer
forms of public transport.

The council must prioritise the safety and health of everyone in Bristol. All Bristol licensed vehicles need to comply with the following guidelines.

All Bristol licensed drivers should:

Only work if you are not putting anyone at risk. 
If you or the people you live with have symptoms of Covid-19 or if you live with someone who is vulnerable and
shielding, you should not operate.

Ask new customers if they have any symptoms of Covid-19 before you agree to carry them.

Wipe down all surfaces likely to be touched, with disinfectant or alcohol hand gel before starting your shift and after each and every journey. 

This includes inside and outside door handles and any common contact points e.g. boot release,
safety belts, handholds.

Clean the vehicle thoroughly between shifts, particularly if a vehicle is shared with another driver (this must include the steering wheel and all controls).

Carry a suitable alcohol-based hand gel and/or wipes and ensure you clean your hands regularly – at the start of the day, regularly throughout the day, and after assisting a customer physically or having contact with baggage or other items.

Wash your hands with soap and water for 20 seconds whenever possible, and always after going to the toilet or eating and drinking.

Avoid touching your face, and if you have to cough or sneeze use a tissue which you should then place in a plastic bag, or cough/sneeze into your arm if a tissue is not

Provide plastic bags for customers so that their tissues etc. can be bagged in the correct way. 

If carrying more than one customer, ensure they are from the same household.

If passengers are not from the same household you must only carry one passenger and refuse to carry the remaining passengers. Do this politely and explain why, and where possible, try to arrange for other vehicles to assist to help
improve the customer experience.

Increase ventilation by keeping windows open where possible.

Always wash your hands or use sanitizing gel if you refuel your vehicle, after using the fuel pump and paying for your fuel. 

households are permitted to travel together in the same vehicle.​​


Face coverings – This section has been amended following updated government guidance. The government advise passengers should wear a face covering as a safety measure. Drivers should also wear a face covering and may
provide disposable face coverings to passengers. The evidence suggests that wearing a face-covering does not provide protection, but it may protect others if the individual
wearing the face-covering is infected but has not developed symptoms. You may refuse to carry passengers not wearing face coverings. The need to wear a face-covering does not apply to children under the age of 11 or people with a medical condition.

If your vehicle breaks down, you and your customers should get out of the vehicles if safe to do so and stay two metres apart pending recovery or another car arriving to
complete the journey.

Consider getting contactless/card payment facilities. This is a safer method of payment than handling cash and can cost as little as a few pounds per month.

Ask customers to sit facing away from you if possible and avoid physical contact with a customer.

Where it is not possible for customers to sit away, request they sit in the rear passenger seat behind the front passenger seat.

Carriage of passengers of ill health: You should still carry passengers of ill health in and out of the hospital, subject to checking beforehand if they have or are displaying
Covid 19 symptoms.

Passengers with accessibility requirements: Drivers are still under the same legal obligation to provide reasonable assistance to passengers who may require it. This
includes wheelchair-using passengers. When doing so, the additional hygiene precautions outlined above should be followed. Personal Assistants and carers from different households are permitted to travel together in the same vehicle.

We know the Covid-19 pandemic has bought many challenges for the taxi and private
hire trade, and we want to help you return to work and continue operating as safely and
quickly as possible. If you have any queries please contact the Licensing Team via
email at

© 2020 by 1st Call Taxis

18 Church Road | Lawrence Hill | Bristol | BS5 9JA

1st Call Taxis is a registered company in England & Wales

Registration Number: 12380080